FAQ & Help Centre
Answers You Need, Support You Can Trust
At CCI Services, we believe that great service starts with clear communication. Our FAQ & Help Centre is designed to answer the most common questions from clients across London and the South East — from Birmingham to Brighton, Southend to Slough, and beyond.
Whether you’re a new customer or a long-term partner, this page is your quick-access guide to how we work, what we offer, and how we can help keep your business running smoothly and safely.
General Services
What services do you offer?
We provide full facilities maintenance and compliance services including gas and electrical safety, air conditioning and HVAC, commercial refrigeration, warewashing, grease management, TR19 duct cleaning, and more.
Do you only work with commercial kitchens?
No — we serve a wide range of sectors including hospitality, education, healthcare, offices, and multi-site commercial properties.
Emergencies & Availability
Do you offer 24/7 emergency support?
Yes. Our contract clients benefit from priority access to 24/7 emergency breakdown support, ensuring minimal downtime and rapid response.
How fast can you respond?
Our response times vary by location and contract type, but we aim to be on-site quickly — especially for refrigeration, gas, and safety-critical issues.
Compliance & Certifications
Are your engineers qualified and accredited?
Absolutely. Our engineers are Gas Safe, F-Gas, and TR19 compliant, and fully trained in all areas relevant to their trade. We provide all necessary certifications, including gas safety records and EICRs.
Can you help us stay compliant with health and safety regulations?
Yes. We provide scheduled maintenance plans, compliance reporting, asset tracking, and digital reminders so you never miss an inspection or legal requirement.
Contracts & Coverage
What are the benefits of a CCI maintenance contract?
Our contract customers receive:
- Preferential service rates
- Discounted parts and labour
- A dedicated account manager
- Regular site audits and compliance reports
- Proactive servicing and asset management
Where do you operate?
We cover London, Greater London, and the South East, extending as far as Birmingham, Brighton, Southend, Slough, and surrounding areas.
Quotes & Invoicing
Can I get a free quote?
Yes — we’re happy to provide no-obligation quotes for one-off jobs or long-term maintenance contracts.
How do I receive my invoices and service reports?
All documentation is sent digitally, and contract clients also have access to detailed service reports and maintenance histories.
Why Choose CCI?
- 24/7/365 Emergency Call-Outs
- Engineers based locally across the South East for fast response
- Maintenance contracts tailored to your equipment and business
- Reduced costs on labour, parts, and refrigerant
- Dedicated Contract Managers & Service Coordinators
- Commitment to sustainability and long-term system performance
We don’t just fix faults — we identify root causes, optimise efficiency, and help you avoid future breakdowns.
Services You Can Count On
Commercial Refrigeration
Our expert refrigeration services ensure your fridges, freezers, and cold storage units operate at peak performance. We offer fast diagnostics, repairs, and preventative maintenance to help you avoid food spoilage, maintain health standards, and keep your kitchen running smoothly.
Commercial Ovens
We provide specialist repair and maintenance services for all types of commercial ovens. From convection and combi ovens to ranges and pizza ovens, our skilled technicians quickly restore performance, helping you avoid downtime during busy service periods.
Commercial Gas Equipment
Gas equipment safety is critical in any commercial kitchen. Our certified engineers carry out comprehensive inspections, repairs, and installations to ensure all your gas appliances are compliant, efficient, and safe to use—keeping your team and customers protected.
Commercial Dishwashers
A faulty dishwasher can disrupt your entire operation. We deliver prompt repair and servicing for all commercial dishwashing units, ensuring consistent cleanliness, water efficiency, and hygiene compliance so your kitchen stays spotless and stress-free.
Commercial Ventilation
Proper ventilation is essential for safety, comfort, and air quality. Our team installs, repairs, and maintains commercial kitchen ventilation systems to remove heat, smoke, and grease build-up—keeping your workspace cool, compliant, and comfortable.
Commercial Kitchen Repair
From urgent breakdowns to scheduled repairs, our all-in-one commercial kitchen repair services cover everything from appliances and plumbing to electrics and fixtures. We’re here to keep your kitchen fully functional, efficient, and ready to serve.
Fast & Reliable Repairs
When your commercial dishwasher breaks down, it can disrupt the entire flow of your kitchen. Our engineers respond quickly to diagnose and repair faults, minimising downtime and helping you maintain smooth, hygienic operations.
Servicing All Major Brands
From Hobart to Winterhalter and beyond, we have experience working with all leading commercial dishwasher brands. Our team is trained to handle a wide range of models, ensuring expert care no matter what equipment you use.
Preventative Maintenance Plans
Regular maintenance is the key to long-lasting, reliable performance. We offer tailored service plans that help prevent breakdowns, reduce repair costs, and keep your dishwasher running efficiently day in, day out.
Ensuring Hygiene Compliance
Clean dishes are non-negotiable in the food industry. Our services ensure your equipment is performing at optimal cleaning temperatures and sanitisation levels, helping you meet all necessary hygiene regulations with confidence.
Expert Technicians You Can Trust
Our skilled and certified engineers bring years of experience to every job. With a deep understanding of commercial kitchen operations, they work efficiently and professionally to get your dishwasher back in top form—fast.
Latest Client Testimonials
Speak to CCI Services Today!
Frequently Asked Questions
Do you offer 24/7 emergency refrigeration repair in London?
Yes, our engineers are on call 24/7, 365 days a year across London and the South East. We respond quickly to refrigeration breakdowns to minimise disruption to your business.
Which areas do you cover in the South East?
We cover all of Greater London as well as Surrey, Kent, Essex, Sussex, and nearby areas including Maidstone, Croydon, Guildford, Crawley, and Chelmsford.
Can you service equipment from other manufacturers?
Absolutely. We work with equipment from most major refrigeration and HVAC manufacturers, not just our own systems.
Do you offer maintenance contracts for commercial HVAC systems?
Yes. Our planned preventative maintenance (PPM) packages help extend system life, reduce downtime, and lower running costs.
What industries do you work with?
We support hospitality, retail, foodservice, healthcare, education, and more. Any business with commercial refrigeration or HVAC needs — we’ve got you covered.